How do I request phone support on Workplace?
If you're an admin on your Workplace, you can request phone support for an issue. To request phone support:
- From your News Feed, click Admin Panel.
- Click Contact Support.
- At the top, click Ask a Question.
- Select the topic that your enquire relates to.
- Fill in the form and turn on Request Phone Support.
- Click next to Authorize Recording to enable this as well.
- Type in the phone number you'd like to be contacted on and click Confirm..
Phone support is activated for all topics except Company Management, Billing, Apps and Integrations and Safety Check.
Note: You will not be able to contact support agents directly. Agents will call from a random number.